Your privacy matters to us. This Privacy Policy explains exactly what personal data wb404 collects, why we collect it, how it is used and protected, and what rights you hold over your information. We encourage you to read this document in full before using our platform.
Effective Date: 1 January 2026Throughout this Privacy Policy, the following terms carry the meanings set out below:
wb404 acts as the data controller for all Personal Data collected through the Platform. As data controller, wb404 determines the purposes for which your Personal Data is processed and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
For all privacy-related inquiries, requests, or complaints, you may contact our dedicated privacy point of contact at [email protected]. We aim to acknowledge all data-related requests within 5 business days and to provide a substantive response within 30 calendar days.
wb404 collects only the Personal Data that is necessary to deliver a safe, compliant, and high-quality gaming experience. The categories of data we collect are set out in the table below:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number (KTP, SIM, or passport number) | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code) | Account registration and KYC verification |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet registration data (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction amounts, deposit and withdrawal history | Payment processing and AML compliance |
| KYC Documents | Scanned or photographed copies of government-issued ID, proof of address, selfie-with-ID where requested | Identity verification prior to first withdrawal |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps | Automatically on each platform visit |
| Usage Data | Pages visited, games played (including togel, live casino, slots, sportsbook), bet amounts, session duration, click-path data, search queries on the platform | Automatically during platform use |
| Communications Data | Live chat transcripts, email correspondence, support tickets, feedback submissions | When you contact our support team |
| Marketing Preferences | Promotional opt-in and opt-out choices, preferred communication channels, bonus claim history | Account settings and marketing interactions |
wb404 collects Personal Data through the following means:
wb404 uses Personal Data for clearly defined purposes only. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. Our primary purposes are:
| Purpose | Data Categories Used |
|---|---|
| Account creation, management, and authentication | Identity Data, Contact Data, Technical Data |
| Processing deposits and withdrawals via local Indonesian banks and e-wallets | Identity Data, Financial Data, KYC Documents |
| KYC identity verification and age confirmation (21+ policy) | Identity Data, KYC Documents, Contact Data |
| AML screening, fraud detection, and responsible gaming monitoring | Identity Data, Financial Data, Usage Data, Technical Data |
| Delivering and personalizing platform content and game recommendations | Usage Data, Marketing Preferences |
| Customer support and complaint resolution | Identity Data, Contact Data, Communications Data |
| Sending promotional communications (where consent is given) | Contact Data, Marketing Preferences |
| Platform analytics, performance monitoring, and security auditing | Technical Data, Usage Data |
| Compliance with applicable legal and regulatory obligations | All categories as required by applicable law |
wb404 relies on the following legal bases to process your Personal Data:
wb404 does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We share Personal Data only in the following limited circumstances:
All third-party service providers with whom we share Personal Data are bound by contractual data processing agreements that require them to protect your data to a standard no lower than that set out in this Privacy Policy.
wb404's platform infrastructure and some of our third-party service providers operate in jurisdictions outside Indonesia. As a result, your Personal Data may be transferred to and processed in countries other than Indonesia. When such transfers occur, wb404 takes steps to ensure an adequate level of protection for your Personal Data, including:
By registering an Account and using the wb404 Platform, you acknowledge and consent to your Personal Data being transferred internationally as described in this section. If you wish to understand the specific transfer mechanisms in place for any particular data flow, please contact us at [email protected].
wb404 retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years after closure | AML compliance, dispute resolution, legal proceedings |
| Financial & Transaction Data | 5 years from the date of each transaction | AML record-keeping, tax compliance, fraud investigation |
| KYC Documents | 5 years after Account closure | Regulatory obligation, re-verification, legal proceedings |
| Technical & Usage Data | 13 months from collection date | Platform analytics, security auditing, performance optimization |
| Communications Data | 3 years from the date of communication | Support quality review, dispute resolution |
| Marketing Preferences | Until consent is withdrawn, + 12 months | Proof of consent, suppression list management |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be linked to you as an individual. Anonymized data may be retained indefinitely for aggregate statistical analysis.
wb404 applies a layered set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
wb404 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The cookies we use fall into the following categories:
wb404 does not use third-party advertising or behavioral tracking cookies. We do not participate in cross-site advertising networks. Our cookies serve only the functional, analytical, and security purposes described above.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality and performance of certain Platform features. Strictly necessary and security cookies cannot be disabled while using the Platform.
You hold the following rights in respect of your Personal Data held by wb404. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [your Account username]":
The wb404 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from any individual under the age of 21. Our registration process includes a mandatory age declaration, and KYC verification is used to confirm the age of users prior to processing their first withdrawal.
If we become aware that Personal Data has been collected from an individual under 21 years of age — whether through our own detection processes or notification by a parent or guardian — we will take immediate steps to suspend the Account, delete the associated Personal Data, and refund any deposited funds to their source after satisfactory verification, in accordance with applicable law.
Parents and guardians who believe a minor has registered on the wb404 Platform are urged to contact us immediately at [email protected] so that the matter can be addressed without delay.
The wb404 Platform may contain references to third-party services — such as the websites of our banking and e-wallet partners — for informational purposes. This Privacy Policy applies solely to the wb404 Platform and does not extend to any third-party websites or services.
wb404 is not responsible for the privacy practices, content, or security of any third-party website or service. When you navigate away from the wb404 Platform, we encourage you to review the privacy policy of each site you visit. Accessing a third-party site from a reference on wb404 is entirely at your own risk.
wb404 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory guidance, or the scope of our services. When material changes are made, we will notify registered Users via the email address on file and/or via a prominent notice on the Platform at least 7 days before the changes take effect.
The "Effective Date" displayed at the top of this page reflects the date on which the most recent version of the Privacy Policy entered into force. We recommend reviewing this page periodically to remain informed of how we protect your data. Your continued use of the wb404 Platform after an updated Privacy Policy takes effect constitutes your acknowledgment of and agreement to the revised terms.
Prior versions of this Privacy Policy are archived and available upon request by contacting [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way wb404 handles your Personal Data, please reach out through one of the following channels:
For formal data rights requests, please include your Account username, the specific right you wish to exercise, and sufficient information for us to verify your identity before actioning the request.
Your Data, Our Commitment
All data transmitted between your device and wb404's servers is protected by TLS 1.2+ encryption. Sensitive stored data — including KYC documents and payment details — is secured with AES-256 encryption at rest.
Our identity verification process confirms that every active player is a real individual aged 21 or older. KYC protects both you and the wider player community from fraud, identity theft, and underage access.
wb404 does not sell, rent, or trade your Personal Data to third parties for advertising or marketing purposes. Data sharing is limited strictly to payment processors, KYC providers, and game studios — all bound by contractual data protection obligations.
You decide whether wb404 sends you promotional communications. Marketing opt-in is always explicit, and you can withdraw consent at any time through your Account settings or by contacting our support team — no questions asked.
wb404 does not hold your data indefinitely. We apply clear retention periods — typically 5 years for financial and KYC data, 13 months for technical data — after which your data is securely deleted or anonymized.
You have the right to access, correct, delete, or export your Personal Data at any time. Submit a data rights request to [email protected] and we will respond within 30 calendar days.
Ready to Play?
Now that you understand how we protect your data, dive into Indonesia's most trusted online casino and sportsbook. From live casino tables and togel draws to BRI Liga 1 match betting and thousands of slots — wb404 has it all, secured and fair.